How do you determine sizing?Because each vest is completely different and unique, we can't label them with standard sizing. Instead we measure each vest using the chart below. This will give you exact measurements in addition to a general size of XS-XXL. Each listing will state the specific measurements of each item in the item description. If you have concerns regarding more sizing details, please CONTACT US.
Do you do custom orders?Yes! Custom orders are our specialty. You can view our CUSTOM ORDERS page for a consultation and estimate regarding a custom order item. Keep in mind there will be time needed to get a better understanding of exactly what it is you have in mind before any price can be given. Prices can range from $40 to hundreds of dollars depending on the complexity of the design, materials used, and time needed to create the entire piece.
How do I care for my item?Mystic Mayhem takes pride in creating completely 100% unique pieces for our store. Each vest is hand crafted with details including ornate sequin appliqués, hand dyed fabric, vintage pins, DIY patches and individual studs and spikes. Because each piece is created from such an array of original materials, each vest is fragile and should be treated with care. Keep any sequins, plastic or metal materials away from direct heat. Spot clean only. If you have any questions or concerns regarding care instructions please CONTACT US.
Can I sell your merchandise in my store?Of course! If you own or run a retail store and would like to sell our products please CONTACT US to have a consultation regarding which items, custom items, and quantity. Some items are available wholesale and we love to collaborate with other stores.
What forms of payment do you accept?We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?Yes. For our smaller items (not including vests) we offer wholesale pricing with minimums. If you would like a wholesale account, please CONTACT US and include your business details in your message.
What is your exchange / return policy?Unfortunately we do not accept returns at this time. If you are concerned about an items details please get in touch with us beforehand. We do our best to take high quality photos with detailed shots, and accurate measurements to ensure satisfaction. If a product is defective, it will be exchanged for a new product at no additional charge.
How long will delivery of my order take?All domestic orders of vests/jackets are mailed USPS Priority Mail from Austin, TX. Domestic Priority Mail orders are typically delivered within 2-5 business days and include tracking and insurance. Domestic orders of other items like tshirts, tote bags, pins, etc. are shipping USPS first class and can take about 5-7 days. International orders (excluding vests) are mailed First Class Mail and are typically delivered within 3-5 weeks, depending upon the destination and customs processing. International vest orders are sent Priority Mail in order to provide sufficient insurance and tracking. International Priority Mail typically takes 6-10 business days.
Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period before any merchandise is shipped.
How much does shipping cost?Shipping costs are calculated based upon the number and type of products in your cart. Because the weight of each vest can vary drastically due to the amount of spikes, the cost can vary drastically as well. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total". This will automatically total your shipping costs before paying.
Do you ship internationally?Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
Are there additional fees when shipping internationally?Your package may be subject to customs/duties charges. Different countries have varying policies regarding customs duties, tariffs, dues, or charges. Depending on the cost of the item and the destination, you may be charged an additional fee. Mystic Mayhem is not responsible for customs/duties charges. These costs are determined by your local customs office. Mystic Mayhem cannot determine, in advance, what these fees will be.
Do you combine shipping?Yes. If multiple items are purchased in one order shipping will automatically be adjusted to combine the items. Often additional items are free, but with larger or heavier items such as vests there will still be an additional shipping charge (although significantly less than the original charge.)
If you have further questions, please feel free to CONTACT US.